Terms and Conditions

Before purchasing any product from GardenBridge.co.uk Limited you must first agree to our terms and conditions set out below. Throughout these terms and conditions the buyer or you, refers to you, the customer and the seller, or we, refers to GardenBridge.co.uk Limited

1. Ordering

1.01. When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

1.02. Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

1.03. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

1.04. Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.

1.05 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods. Photographs are for illustrative purpose only, and may not exactly match the product itself. Photographs do not comprise any contractual warranty on the part of the seller and should not be relied upon by the buyer as an exact representation of products.

1.06. We may make any design changes in the specification of the products which do not materially affect their quality or performance. All measurements are approximate, and we may change specifications from time to time.

1.07. Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

1.08. The price payable for the goods you order is as set out on our website at the time you place your order.

1.09. You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 01253 205 128.

1.10. Any carriage charges will be shown prior to you placing your order.

1.11. We use secure payment facilities for online purchases. You can pay for your order by Visa, Mastercard, Delta/Connect or PayPal. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered, by us on our website will be correct.  Also the credit/debit card or PayPal account, which you use to pay for our products is your own, and that there are sufficient funds or credit facilities to cover the cost of any products or services.

1.12. We reserve the right to obtain validation and verification of the authenticity of payment details before providing you with any products or services.

1.13. Promotional prices only apply during the period stated.

1.14. All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

1.15 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

1.16. By ordering a product or service from ourselves you accept the all terms and conditions set out on this page on our website.

1.17. All children should be supervised whilst using our products for their own safety.

1.18. We must receive payment for the whole of the price of the goods, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.

1.19. We reserve the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.

1.20. We are constantly checking our website prices but on the odd occasion if there is an error in the pricing or description we reserve the right to cancel your order and refund any monies paid in full. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the seller shall be subject to correction without prior notice or any liability attaching to the error on the part of the seller. Notice of this will be given to you by email or by phone.

2. Delivery

2.01. Once your order is complete and ready for delivery we will notify by email/telephone. Your order will not be dispatched until we have agreed a convenient delivery. If we cannot contact you this may increase the delivery timescale as we wait for your reply.

2.02. Goods will normally be delivered within 5-8 working days for standard delivery or 2-4 working days for Turbo delivery.

2.03. Your order may arrive in more than one delivery

2.04. Our delivery charges apply to mainland UK (excluding northern Scotland). If you require delivery to outside this delivery zone please contact us for an alternative delivery price.

2.05. We will deliver your order to the order address. You must be at home to accept delivery of your order, which is normally between 8:00am and 6:00pm in the agreed day of delivery.

2.06. Some of our bridges are large and in parcels weighting up to a maximum of 50kgs so a capable person must be available on the delivery day to assist the delivery driver in the unloading. All deliveries are made to the doorstep. If this is not possible please contact us prior to dispatch to make alternative delivery arrangements that may incur additional delivery charges.

2.07. The buyer agrees to pay for any loss or extra cost incurred by the seller through the buyer's instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the buyer, its servants, agents or employees.

2.08. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

2.09. We do not accept any liability for any order lost or damaged in transit by a third party courier.

2.10. Disposal of packing materials is your responsibility.

2.11. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder which is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

2.12. After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you additional delivery/re-delivery charge or charges.

2.13. If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

2.14. Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time and signed for as damaged. You must also notify us of the damage within 24 hours.

2.15. Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

2.16. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, road closures, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

2.17. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

2.18. We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of your order until you have received it in full.

2.19. If a product arrives in a damaged condition, you must sign for the goods as "damaged" on the carrier's delivery consignment note, and inform us within 24 hours of the delivery. If you are unsure about the condition of your delivery please sign for the goods as "unchecked". This allows us then to make a valid claim on your behalf with the couriers. Failure to comply with this may mean that it may not be possible to replace/refund your goods, or you may be charged to for any necessary replacement or repairs.

3. Cancellation and returns

3.01 In accordance with the distance selling regulations act, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail, or write to us within the time frame. We are unable to accept cancellations by phone.

3.02. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

3.03. If you cancel, you must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

3.0.4 You may properly examine the goods for 7 working days, however you may not return any goods that have been installed or assembled unless they have been proved to be faulty.

3.05. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

3.06. We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due.

3.07. This policy does not apply to goods ordered by businesses which are exempt from the Distance Selling Regulations, or the following goods which are exempt from the right to cancel.

3.08. Any items which have been personalized or modified to your specification, such as bridges made to non-standard sizes (sizes which do not appear on our price list), colours/styles outside of the options listed on our website, are except from the distance selling regulations.

3.09. Business customers are exempt from the distance selling regulations may not cancel an order without our mutual agreement at our discursion. This cancellation policy does not affect your legal rights - for example, if goods are faulty or miss described.

4. Faulty Goods

4.01. If there is a problem with the goods, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

4.02. If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked at our business address.

4.03. The cost of returning goods to us is your responsibility. However on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

4.04. Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

5. Our Products

5.01. All of our bridges have a maximum load limit which is displayed on the bridge limitations page of our website. The maximum load limit for each bridge is not to be exceeded at any time. This will result in the possible failure of the bridge and will be in breach of our terms and conditions.

5.02. Items made from timber do have a limited lifespan, which depends on the type of timber used, site of use and maintenance. It is imperative that all of our products are inspected on a quarterly basis for structural deterioration and wear and tear. No lifespan warranty is given or implied.

5.03. All goods manufactured by GardenBridge.co.uk Limited are warranted to be suited for the weight limits listed on this web site. We cannot be held responsible if these limits are exceeded.

5.04. We cannot be held responsible for an injury sustained while using any of our products.

5.05. Where our products are fitted with decorative handrails, these are not suitable for any purpose other than for decoration. We cannot be held responsible for any other use.

5.06. We cannot be held responsible for improper assembly, installation, foundations or maintenance. In some instances improper foundations can negatively affect the load bearing limit of the bridge.

5.07. We cannot be held responsible for any injury sustained while carrying, lifting or installing any of our products.

5.08. We cannot be held responsible for any damage to property, fish or wildlife that may be adversely affected when using any of our products.

6. Our Website

6.01. We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

6.02. Any links to third party websites located on this Website are provided for your convenience only.  We have not reviewed each third party website and have no responsibility for such third party websites or their content. 

6.03. If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

6.04. If you choose to link to our website without our prior agreement you shall fully indemnify us for any loss or damage suffered as a result of your actions.

6.05. You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

6.06. The copyright and other intellectual property rights in all material on this Website are owned by us and must not be reproduced without our prior consent.

6.07. No part of this Website may be reproduced without our prior written permission.  

6.08. With the exception of personally identifiable information, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes. 

6.09. When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

6.10. We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website.  Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or  responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6.11. This website is owned and operated by GardenBridge.co.uk Limited. Images and logos on this website may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).

6.12. We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions

7. Other Terms and Conditions

7.01. Our policy is to respond to all complaints within 5 working days at the latest. In practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the contact us page.

7.02. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future. 

7.03. This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales

7.04. All buyers must agree to all our terms and conditions before they can purchase a product from the seller

7.05. This website www.Gardenbridge.co.uk is owned and operated by:

Gardenbridge.co.uk Limited

Brackenscales Farm



Fy6 8NG

VAT number 101 671 620

Registered Company Number 6573051

Email: customerservices@gardenbridge.co.uk

Tel/Fax: 01253 205 128

If you need to contact us please use the details above.