GardenBridge.co.uk Terms & Conditions

Before purchasing any product from GardenBridge.co.uk Limited you must first agree to our terms and conditions set out below. Throughout these terms and conditions the buyer or you, refers to you, the customer and the seller, or we, refers to GardenBridge.co.uk Limited.

1. All buyers must agree to all our terms and conditions before they can purchase a product from the seller.
2. You undertake that all details you provide to us for the purpose of purchasing products or services which may be offered, by us on our website will be correct. That the credit/debit card or PayPal account, which you use to pay for our products is your own, and that there are sufficient funds or credit facilities to cover the cost of any products or services.
3. We reserve the right to obtain validation and verification of the authenticity of payment details before providing you with any products or services.
4. All prices are in GBP. We reserve the right to amend prices at any time. We are not registered for VAT.
5. If a product arrives in a damaged condition, you must sign for the goods as "damaged" on the carrier's delivery consignment note, and inform us within 24 hours of the delivery. If you are unsure about the condition of your delivery please sign for the goods as "unchecked". This allows us then to make a valid claim on your behalf with the couriers. Failure to comply with this may mean that it may not be possible to replace/refund your goods.
6. We must receive payment for the whole of the price of the goods you order, and any applicable charges for carriage, before your order can be accepted unless we have agreed otherwise in advance in writing.
7. We are constantly checking our website prices but on the odd occasion if there is an error in the pricing we reserve the right to cancel your order and refund any monies paid in full. Notice of this will be given to you by email or by phone.
8. Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the seller shall be subject to correction without prior notice or any liability attaching to the error on the part of the seller.
9. We may make any changes in the specification of the products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the products are supplied to the seller's specification. All measurements are approximate, and we may change specifications from time to time.
10. Photographs are for illustrative purpose only, and may not exactly match the product itself. Photographs do not comprise any contractual warranty on the part of the seller and should not be relied upon by the buyer as an exact representation of products.
11. Risk of damage, theft or loss of the products shall pass to the buyer upon delivery.
12. The buyer agrees to pay for any loss or extra cost incurred by the seller through the buyer's instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the buyer, its servants, agents or employees.
13. We reserve the right, at any time and without prior notice, to remove or cease to supply any product or service contained on this website. In the event that such removal takes place we shall not be liable to you in any way whatsoever for such removal.
14. This website is owned and operated by GardenBridge.co.uk Limited. Images and logos on this website may not be reproduced or appropriated in any manner without the written permission of their respective owner(s).
15. We reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time, and a copy of any terms and conditions relating to any product or service which you apply for on-line, together with any related application and/or proposal form duly completed and submitted to us (and received by us). Any amendment to any terms and conditions must be agreed in writing by us, or if appropriate by the relevant company with whom you contract.
16. We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder which is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).
17. Our policy is to respond to all complaints within 5 working days at the latest. In practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the contact us page.
18. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us or from another trader in the future.
19. The price payable for the goods you order is as set out on our website at the time you place your order.
20. Items made from timber do have a limited lifespan, which depends on the type of timber used, site of use and maintenance. It is imperative that all of our products are inspected on a quarterly basis for structural deterioration and wear and tear.
21. All goods manufactured by GardenBridge.co.uk Limited are warranted to be suited for the weight limits listed on this web site. We cannot be held responsible if these limits are exceeded.
22. We cannot be held responsible for an injury sustained while using any of our products.
23. Where our products are filled with decorative handrails, these are not suitable for any purpose other than for decoration. We cannot be held responsible for any other use.
24. We cannot be held responsible for improper assembly, installation, foundations or maintenance. In some instances improper foundations can negatively affect the load bearing limit of the bridge.
25. We cannot be held responsible for any injury sustained while carrying, lifting or installing any of our products.
26. We cannot be held responsible for any damage to property, fish or wildlife that may be adversely affected when using any of our products.
27. All children should be supervised whilst using our products for their own safety.
28. We cannot be held responsible for any products that may vary slightly in specification or colour.
29. All of our bridges have a maximum load limit which is displayed on the bridge limitations page of our website. The maximum load limit for each bridge is not to be exceeded at any time. This will result in the possible failure of the bridge and will be in breach of our terms and conditions.