Orders and Returns

Ordering

You can place an order with us through this website by selecting the colour, size and delivery options on the right hand column of any of the pages for the different ranges. Any additional options such as lighting or anti-slip boards can be selected and added to the cart from their separate page.

You can order over the website or telephone using a credit/debit card or PayPal, if you wish to order over the phone please email us your phone number and we will call you back to process the payment. Alternatively you can email us to request an invoice to be paid by bank transfer or cheque.

All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

Once we have confirmed receipt of your payment we will confirm your order by email or telephone.

Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

By ordering a product or service from ourselves you accept the all terms and conditions set out on this page on our website Terms and Conditions page.

Once your order is manufactured and ready for delivery we will notify by email/telephone. Your order will not be dispatched until we have agreed a convenient delivery day. If we are unable to contact you this may result in a longer delivery timescale.

Your order will normally be ready within 5-8 working days for standard delivery or 2-4 working days for Turbo delivery. If you required timed or weekend delivery please contact us for a price.

Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time and signed for as damaged. You must also notify us of the damage or missing parcels within 24 hours. We do not accept any liability for any order lost or damaged in transit by a third party courier.

Your order may arrive in more than one delivery

We will deliver your order to the order address. You must be at home to accept delivery of your order, which is normally between 8:00am and 6:00pm in the agreed day of delivery.

Some of our bridges are large and in parcels weighting up to a maximum of 50kgs so a capable person must be available on the delivery day to assist the delivery driver in the unloading. All delivery are made to the doorstep. If this is not possible please contact us prior to dispatch to make alternative delivery arrangements that may incur additional delivery charges.

We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.

After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to the us and we reserve the right to charge you a delivery or additional re-delivery charge or charges.

Our standard delivery charges apply only to mainland UK (excluding northern Scotland). If you require delivery to outside this delivery zone please contact us for an alternative delivery price.

If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.

Deliveries are made to a ground floor entrance only and on the condition that there is reasonable access for the safe and prompt delivery of the goods. You should tell us about any special delivery requirements or conditions when you place your order.

Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, road closures, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We will try to put things right as soon as possible however we can’t be responsible where this causes a delay or failure in delivering your goods.

Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

Your order has been placed through the website www.Gardenbridge.co.uk, and is owned and operated by:

Returns

If you wish to cancel your order after it has been delivered you must notify us by email/post providing your name, address, telephone number and return product details. We are unable to accept cancellations by phone. This must be done within 7 working days after delivery in accordance with the distance selling regulations act.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

You must return the goods within 14 days of cancellation, complete with the original packaging to us, at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

You may properly examine the goods for 7 working days, however you may not return any goods that have been installed or assembled unless they have been proved to be faulty.

Faulty Goods

If there is a problem with your order, please notify us by email or in writing providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received and checked at our business address.

The cost of returning goods to us is your responsibility. However on inspection we will refund your reasonable postage costs, providing that the goods are found to be faulty. If the goods are not faulty, we will return them to you, however you will be required to cover our reasonable postage costs.

Where we replace faulty goods you are responsible for their disposal if they have not previously been returned to us.

Gardenbridge.co.uk

Limited Brackenscales

Farm Singleton

Poulton-Le-Fylde

Fy6 8NG

VAT number 101 671 620

Registered Company Number 6573051

Email: customerservices@gardenbridge.co.uk

Tel/Fax: 01253 205 128

If you need to contact us please use the details above.